STEP 1
What type of business?
One tap. We'll write in your voice.
Restaurant
Hotel / B&B
Plumber
HVAC / AC
Electrician
Roofer
Landscaper
Cleaner
Painter
Dentist
Lawyer / Law firm
Other
STEP 2
Which sounds more like you?
A customer just left a 5-star review. Tap the reply that feels most natural.
A
"Thanks so much Sarah, we really appreciate you choosing us! So glad we could help, and please don't hesitate to call if you need anything at all."
B
"Glad we could help, Sarah. Call us anytime."
C
"Thank you for the kind words, Sarah. We're proud of the work our team does, and we're here whenever you need us."
STEP 3
Customer leaves a 2-star review. What feels most natural?
Tap the one closest to how you'd actually respond.
"I'm really sorry about this. I want to make it right. Please call me directly."
Warm, relationship-first
SELECTED
"That's on us, and I've already fixed it. Here's what changed."
Own it and show action
SELECTED
"We take all feedback seriously. Please contact us so we can address this properly."
Professional, measured
SELECTED
"We're sorry the experience didn't meet expectations. We'd welcome the chance to make it right."
Reputation-aware, careful
SELECTED
STEP 4
How do you end messages?
We'll use this on every reply. Tap the one that's you.
Thanks so much!
Warm & enthusiastic
Mike
Simple & direct
Appreciate it!
Genuine & warm
Call us anytime
Service-first
Nothing
Straight to the point
My own
I'll type it in
STEP 5
What's your first name?
So replies end with your name, not "the team."
Just your first name is fine. We'll use it on every reply.
ANYTHING YOU ALWAYS TELL CUSTOMERS? (OPTIONAL)
ALMOST DONE
Your voice profile is built.
This is what we learned about how you communicate.
YOUR COMMUNICATION PROFILE
Warmth
-
Directness
-
Formality
-
YOUR MOBILE NUMBER
We text you the moment a review arrives. No app to open.
We only text you about your reviews, never marketing or spam.
By providing your number, you agree to receive automated SMS from Tono about your reviews. Message frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe, HELP for help. SMS Terms
LAST STEP
Connect your business.
One click. We watch your Google reviews 24/7 and never post without your approval.
Connect Google Business Profile
Secure OAuth 2.0 · We never post without your tap
Secure access · We never post without your approval · Disconnect anytime
We can read your reviews and prepare replies, but we can never post anything without your tap.
No card to start. Cancel anytime.
Privacy · Terms · Refund · SMS Terms · support@tonovoice.com
You're all set.
You're all set. Your voice profile is saved and your Google account is connected. We're in early access and going live soon. The moment we launch, your account activates automatically and your review alerts start arriving by text.
FIRST SMS YOU'LL RECEIVE
This is what your alerts will look like once we launch: Tono: New 5-star review from Sarah R. "Amazing service!" Reply ready: tonovoice.com/review/…