Simple, fair billing.
No surprises.

1. Early access and free period

Tono is currently in early access. Here's exactly how it works:

• You can sign up and set up your account without entering a credit card. Nothing is charged to join.
• Founding members get a free early-access period with full Premium access: up to 500 AI draft generations (replies and quotes) per month, SMS workflow, and voice learning.
• If you decide not to continue, you are never charged. Not a penny.
• When your free period ends, paid subscription begins at the founder rate of $29 per month, and continues monthly unless you cancel.
• We send you a reminder before any charge so you're never surprised.

2. Paid subscription

Tono Premium has a standard price of $49.00 USD per month. Founding members who join during early access are billed at the founder rate of $29.00 USD per month, locked for their first twelve months, after which it moves to the standard rate with at least 30 days notice. Billing is handled by Paddle, our payment provider, who acts as Merchant of Record. Paddle's name may appear on your bank statement or card receipt.

Subscription payments are generally non-refundable once processed. This is consistent with standard practice for SaaS subscriptions where value is delivered continuously throughout the billing period.

That said, we're a small team and we try to be human about it. If you believe a charge was unfair, reach out and we'll review it.

Situations we will always address:

• Duplicate charges or billing errors
• Charges processed after a cancellation confirmation
• Extended service outages that prevented normal use
• Accidental re-subscriptions within 48 hours

3. Cancellation

You can cancel your Tono subscription at any time, no forms, no waiting, no questions required.

• Cancel from your account settings or by emailing support@tonovoice.com
• No future charges once you cancel
• Your Premium access continues until the end of the current billing period you've already paid for
• After that, your account moves to the Free plan (3 replies)
• Your voice profile and reply history are preserved, so if you return, your AI still sounds like you

4. Requesting a refund

To request a refund, email us at support@tonovoice.com with:

• Your account email address
• The date and amount of the charge
• A brief description of why you're requesting a refund

We respond within 2 business days. Approved refunds are processed by Paddle and typically appear on your statement within 5-10 business days, depending on your bank.

5. About Paddle (our billing provider)

Payments for Tono are processed by Paddle (paddle.com), who acts as the Merchant of Record for all transactions. This means:

• Paddle handles payment processing, VAT/tax collection, and invoicing on our behalf
• Your card statement may show "Paddle.com*Tono" or similar
• Paddle's Terms of Service and Privacy Policy apply to payment processing
• For billing disputes or chargebacks, Paddle is the entity on record

We partner with Paddle because it allows us to handle tax compliance globally, so we can focus on building the product instead of filing VAT returns in 40 countries.

6. Your data after cancellation

When you cancel, we don't delete your account immediately. Here's what happens:

• Voice profile (derived writing-style metrics): Retained while your account is active. It's your data, and you can reactivate any time.
• Replies you approved in Tono: Retained while your account is active
• Google review and reply content: Retained no more than 30 days, in line with Google's Business Profile API policy
• Account data: Retained for 30 days after account deletion, then permanently erased (except legally-required SMS-consent and payment records)
• Google connection: You can disconnect at any time from your account settings

To request immediate deletion of all your data, email privacy@tonovoice.com. We'll process your request within 30 days.