Answer every review. In your own voice.
A review lands. Tono writes the reply the way you would write it, referring to what the customer actually said rather than thanking them for their feedback like everyone else. You read it, you approve it, and it posts. Nothing goes up under your name that you have not seen.
Google review response software for plumbers, HVAC companies, electricians, roofers and other local home service businesses.
How a review reply happens
The review lands
Tono watches your Google Business Profile, so you do not have to remember to check it.
It reads what they said
A review about a Saturday call-out and a review about a price are not the same review, and should not get the same reply.
It drafts in your voice
Tono learns your phrasing from replies you have already written, or from a few questions if you have none.
You approve
Approve it, edit it, or throw it away. Nothing posts until you say so.
Why "Thank you for your feedback" costs you customers
Anyone reading your reviews can tell the difference between a business that replied and a business that pasted. The reply is not for the person who wrote it. It is for the next person deciding whether to call you, and a generic answer tells them exactly how much attention they can expect.
Tono replies to the specific thing: the technician they named, the job they described, the thing that went wrong. That is the whole product.
The reviews that actually matter are the hard ones
Negative reviews are never automatic
Tono drafts, you decide. An apology in your name is not something a machine should send on its own.
Three stars is its own case
Not a complaint, not praise. Usually a specific fixable thing, and it gets treated as one rather than being rounded to good or bad.
It notices when stars and words disagree
Five stars with a complaint in the text, or two stars that read like praise, get flagged rather than answered on the rating alone.
It never invents a fact
No made-up name, no offer you did not make, no discount you never agreed to.
Where this is today
Review replies are in early access. The quoting side of Tono is available now, and review replies are being rolled out to a small number of businesses first, because posting under somebody's name in public is not something to scale before it is right.
If you want to be one of them, start with your account below and say so. There is no card to start.